I’ve noticed over the last month or so the level of site feedback had diminished to zero. Being the ever curious geek, I decided it was time to identify whether I’ve become “teh suck”, or some other gremlin had chosen to press spanner to works.
A quick skim of the feedback form looked ok — the email was sane.. Next step was to log into the (mt) provided webmail ((.. the new (gs) ajax powered webmail rocks, as it happens.)) and.. you’ve got mail!.
Double checking the feedback form I spotted the cause of the feedback famine.. During a recent DB expunge and general performance bender, it appears the email address had ‘reverted’ back to a default (and unused) address.
This has now been fixed — if you’ve left feedback in recent weeks I will endeavour to get back to you. I try and respond to all email sent1 including support questions for broadleaf and sig2feed, as I know sometimes a more private support mechanism is preferred.
Thus if you’ve not received a response yet and feel particularly unloved as a result, then I humbly submit my apology and will get back to you as soon as I can, as I am a huge proponent of bi-directional communication via blogging.
- .. if you spam me, I take the opportunity to ban your IP address.. Just so you know. :) (↩)
≡ This is a journal entry relating to the topics of email, journal, updates.
Brendan Borlase is a Systems and Network Administrator living in Adelaide, Australia, having lived, worked and breathed Information Technology for over 12 years. Learn more.
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